Privacy Policy

Lake Bloom Residency ("we", "our", "us"), located opposite the lane of L&T Gate No. 6, Saki Vihar Road, Powai, Mumbai 400072, operates the websites lakebloomresidency.com and lakebloom.in. This policy explains how we handle your personal information.

Information we collect

• Enquiry & booking details: name, phone number, email, stay dates, room preference and any message you send through our enquiry form, phone, or WhatsApp.
• Check-in records: government photo ID details collected at check-in, as required under Indian hotel regulations.
• Website usage: standard analytics data (pages visited, device type, approximate location) collected via cookies if analytics or advertising tags are enabled.

How we use it

• To respond to enquiries and confirm, manage and bill your booking.
• To meet legal record-keeping obligations for hotels in India.
• To measure and improve our website and advertising (aggregate analytics only).

What we don't do

• We do not sell or rent your personal information to anyone.
• We do not share your details with third parties except payment processors, legally required authorities, or service providers strictly needed to operate the hotel.

Payments

Online payments are processed by Razorpay. Your card/UPI details are entered directly with Razorpay and never touch or get stored on our servers; we receive only a payment reference, amount and status needed to manage your booking.

Cookies and advertising

Our website may use Google Analytics and Google Ads conversion tracking. These use cookies to measure visits and ad performance. You can control cookies via your browser settings, and opt out of personalised advertising at Google's Ads Settings.

Data retention and security

Enquiry data is stored securely on our own hosting and retained only as long as needed to serve you and meet legal requirements. Check-in records are retained per applicable regulations.

Your rights

You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements) by writing to info@lakebloomresidency.com.

Contact

Lake Bloom Residency, Opp. lane of L&T Gate No. 6, Saki Vihar Road, Powai, Mumbai 400072 · +91 86524 06646 · info@lakebloomresidency.com